MachinesWale reserves the right to cancel any order under the following circumstances: -Incorrect or incomplete information regarding the customer's address. -In case of wrong product price or specification mentioned on MachinesWale.com -Unavailability of products - in exceptional cases, if a product runs "out of stock“, the product will be cancelled. -If area falls under "Non-Serviceable zone" or "out of delivery area" by our Logistic Courier Partner even after placing the order in that case order can be cancelled.
Returns Procedure:
-At MachinesWale we hope that you will be happy with the tools and equipment you order. However, if you have a change of mind for any reason, you can cancel your order for any item purchased on the web site or by Mail Order for a refund. This does not apply to items personalized or made to your specification i.e. Special Orders or if the orders are already dispatched and are in transit also the terms and condition of MachinesWale. -If you received a damaged product, it must be reported to us via email at (care@machineswale.com) or by call at (+91-8698844558) within 24hours of delivery with an image of the damaged product along with the packaging pictures. -Returns will be accepted for items only with manufacturing defects and only if are directly purchased from us. -Goods must be returned in their original undamaged condition; i.e. unused and in their original packaging. -We regret that we are unable to refund any delivery or postage costs. -We are unable to issue any refund until the goods have been inspected. -All goods should be suitably wrapped/packaged to make certain of safe handling and to protect them during transit. -Products marked as "non-returnable" on the product packing box cannot be returned. -Product purchased under clearance sale will not be covered under Return policy. -Products sold as combo can’t be returned individually. -Damaged in Transit(DIT): We use established, specialist couriers or transporters to ensure that your goods reach your location in perfect condition. However, in the unlikely the event that your goods are damaged in transit, please call or mail our Order department (care@machineswale.com; + 91-8698844558) -If there is a fault or missing parts: Rigorous inspection and batch testing procedures are carried out by our Quality Control department and every effort is made to ensure all products reach you in full working order. -Missing Parts: If your product has missing parts Customer Care will arrange for these to be sent out. -Faulty goods: If your product found faulty on delivery, Customer Care will arrange the collection of your product for inspection. If the goods are verified to be faulty, MachinesWale will either: Deliver a replacement free of charge or provide spare parts otherwise will refund the cost of the machine. -If fuel has been added to the product this must be fully drained off prior to collection or the item may be refused. -In the event that the product you purchased online or mail order develops a fault during its warranty, usually 12-months from purchase date, we may offer repair or provide spare parts as appropriate. Your legal rights are not affected. -Spare parts purchased on the portal will not be returned or refunded under any circumstances. -Please contact the Customer Care department* for further assistance. -We are unable to issue any refund until the goods have been inspected. -However, if either of the following applies please contact the Customer Care Department on+91-8698844558 immediately or within 24hours of delivery quoting your customer reference number. -Please include your customer reference number and contact details with the returned goods. Steps to follow to return a Product: -Customer needs to inform us through call/email within 2 days of receiving the order. -The product should be unused. -The invoice should be available. -We will raise a request for Reverse pickup and try to arrange it from our end. Once the pickup is arranged our courier partner will collect the product within 2-3 business days. If reverse picks up not available customer has to send the material back. -Customer needs to pack the product with Brand packing & paste the invoice on it. -Customer will hand over the product to the courier boy. -Once the pickup is done, the product will be sent to us by the courier partner. -After receiving the product, a quality check will be done over the product by our team which takes 2 days time. -If the product is found damaged/defective by our team, we will try to arrange a replacement; however, it depends on the availability of the product.
Replacement:
-Replacement products will be shipped to you within 7 working days. If the replacement can’t be provided we will refund the amount of the machine excluding the transportation charges. -If the item meets the characteristics described by the seller and correspond to your request (colour, size, configuration, etc.) and there are no defects, such item is not eligible for return and refund. It is only possible to return items which are significantly different from photographs and description provided by the seller. Please note: In a few cases times, we don’t accept return/exchange if we have shipped the correct item. This is total as per MachinesWale’s discretion and is handled on a case to case basis.
Refunds:
-Once the order gets cancelled, the amount will be refunded to the customer based on the payment mode chosen by the customer at the time of placing the order. Payment gateway charges may be applied on actual basis in case of Credit/Debit Card/Net Banking/Wallets payments. It might take 8-10 business days for the refund. -If the transaction is done by through NEFT and Cheque then the customer needs to share below-mentioned details at our Email Id care@machineswale.com from registered e-mail id. -Once the goods sent, customer needs to share the Courier slip along with the following bank details at care@machineswale.com: 1. Account number 2. Account holder name (Same as registered with machineswale.com) 3. IFSC Code -After receiving the required information for a refund, the refund will be processed in 7 business days and same will reflect in your account in another 8-10 business days. -For EMI payment, the refund will be credited in 6-8 business days after cancellation. * Monday to Friday (excluding Bank Holidays)
Product warranty:
If one or more of the products you received shows quality issues within the warranty period, you can return it to receive a form of compensation. Below please find the procedure for claiming warranties: 1. Take a video or some photos showing the issue occurred with this item and contact us to submit your claim; 2. We will contact you for more information or give you a response within 48 hours; 3. If a product is still covered by our warranties, you may have to return it. The responsibility for paying the return shipping fees depends on the actual problem of the item you want to return. Note: -Please check all items for quality issues within 2 days of delivery. If there are any quality issues, please contact us within the warranty period. -The warranty period for an item begins on the day the item is delivered to you. Warranty exclusions: If a product is defective before you start using it or is not working, you can return it to us within the validity period of our warranties. However, the following scenarios are to be considered outside the scope of this protection: a) The user voids the warranty if he or she - Opens the body in an attempt to fix the product; - Modifies, removes or swaps parts of a product; - Uses the device in a way that it is not intended for; - Continues to use it once the fault occurs and causes more damage; - Fails to contact us when the problem first occurs; b) Warranties do not cover cases of damage to products from accidental breakage, misuse, or general wear and tear. c) Please contact us before returning a defective item; otherwise, your return request may be delayed. d) If a repair is impossible or we cannot offer a replacement due to limited stock availability，we will send you a refund to the same payment account you used to place the order. You can then use the money for purchasing this product again. e) If items are lost while being returned, we will not be able to assist you as we wish we could. We recommend that you select a tracked shipping method to return the defective products.
